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Last Updated: 29 November, 2024

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At FrameNest, we aim to provide high-quality Framer templates that empower your creative projects. Since our products are digital, all sales are final and non-returnable. However, we’re here to help resolve issues and ensure a positive experience.

1. Digital Products Policy

All FrameNest products are digital and non-returnable. However, we provide support or resolutions under specific circumstances:

• Wrong Purchase:

  If you mistakenly purchase the wrong template, we may provide a 20% discount code for your next purchase as a one-time courtesy. Please notify us within 14 days of the original purchase to claim this offer.

• Duplicate Payments:

  If you accidentally pay for the same product twice, we will refund the additional transaction in full. Please provide proof of the duplicate payment for prompt resolution.

• Non-Functional or Damaged Links:

  If the download link provided is non-functional or damaged, we will promptly supply a working link. Let us know within 14 days of purchase, and we’ll fix it right away.

• Empty Links or Missing Content:

  If a link is empty or missing essential files, we’ll promptly provide access to the correct content. Contact us as soon as possible for assistance.

2. Refund Request Process

We prioritize resolving issues over issuing refunds to ensure you get the best from your purchase. To request support or a refund:

1. Contact Support: Email us at [email protected] within 14 days of your purchase.
2. Provide Details: Include your name, order number, and a description of the issue.
3. Attach Documentation: If applicable, share screenshots or proof to support your request.
4. Response Timeline: We will review and respond to your request within 3-5 business days.

3. Non-Refundable Situations

Refunds will not be provided for: